Frequently Asked Questions
Everything you need to know about shopping at Timothy’s Toolbox.
How long does shipping take for heavy tools and equipment?
Standard shipping typically takes 3-7 business days. For oversized items or heavy machinery, we use specialized freight carriers which may take 7-10 business days depending on your location.
What is your return policy for home improvement tools?
We offer a 30-day return policy on most items. Products must be in their original packaging and in unused condition. Please note that power tools that have been used may be subject to a restocking fee.
Do you offer warranties on professional-grade equipment?
Yes, all our tools come with a standard manufacturer's warranty. Timothy’s Toolbox also offers extended protection plans for high-value equipment at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger home project purchases.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
Do you offer bulk discounts for contractors?
Yes, we provide special pricing for bulk orders and professional contractors. Please contact our sales team directly to set up a Pro Account and receive your custom quote.